Frequently Asked Questions

About StageIt

What is StageIt?

StageIt is a live streaming and ticketing platform that gives performers and fans the ability to connect through authentic, intimate, and unique shows.

Who is StageIt for?

StageIt is for both performers and fans. Performers can connect with their fans, showcase their talents, and generate revenue. Fans can enjoy shows from their favorite performers, discover new ones, support them, and interact in an authentic and intimate setting.

How does it work?

A performer creates a show, sets the ticket price (or makes it a “pay what you can” show), invites their fans, and performs. It's that simple.

Fans buy a ticket and enjoy the show. In-show gamified tipping and rewards system make it possible for fans to support performers further.

StageIt uses “Notes” as the platform’s currency (10 Notes = $1 USD). Fans use “Notes” to buy tickets and tip performers during the show.

Note: We recommend both performers and fans use the latest version of Google Chrome and have a stable internet connection for the best experience.

Purchasing Notes and Tickets

What are Notes and how much do they cost?

Notes are StageIt's currency. 1 Note = 10¢, 10 Notes = $1, 100 Notes = $10, etc. When purchasing Notes on StageIt, there is a minimum of 50 notes ($5 USD) per transaction.

How do I buy Notes?

1. Once logged in, in the top right corner click "Buy Notes".

2. Enter the amount of notes you'd like to purchase. The minimum transaction is 50 notes ($5 USD).

3. After clicking continue, you can choose to pay with a credit card or PayPal account.

Why can't I buy less than 50 Notes ($5 USD) at a time?

There are transaction fees and associated costs with credit card and PayPal processing. By having a minimum transaction amount of $5, we are able to pass through considerable savings directly to performers and artists.

How do I purchase a ticket?

From the show page, click the green “Get Ticket” button. If you have enough Notes in your account, they will be used for the purchase. If your current account balance is too low, you will be prompted to purchase more notes at that time. Once the purchase is complete, you will receive a confirmation email.

Where can I find shows I purchased a ticket for?

1. Make sure you're logged in with the correct StageIt account.

2. Click on "Your Account" in the menu, then click "Shows you're going to".

3. From this page, click the "Go To Show" button for the show you're attending.

Can I purchase additional Notes during a show?

Yes! To purchase additional notes click on the “Buy Notes” or “## Notes” (the amount of Notes in your Stageit account) link in the upper right hand corner of the page. Then, enter your payment info and click Purchase.

How do I gift a ticket?

1. Once logged in, enter the show you would like to gift a ticket to.

2. Under the green “Get Ticket” button, click the link reading “Gift a ticket to a friend!”.

3. Enter your name in the “Your Name” field.

4. Enter the recipient information on the “Recipient” field. If the recipient already has a StageIt account, you can begin typing their username until the correct one appears. If the recipient doesn’t have an account yet, you can select to use their email address instead. (When using the email method, both you and your recipient will receive a confirmation email with the redemption code)

5. On the right hand side, make sure the recipient is receiving the correct amount of Notes.

6. You are welcome to add an optional message, then click “Continue to Checkout”.

What is hitchhiking?

Fans that can't afford a ticket to a show can put themselves on the hitchhiker list to allow generous fans the ability to purchase tickets on their behalf. If you want to pick up a ticket for a fan, you are not giving up your own ticket, just "bringing a friend" to the show with you. Please note, hitchhiking doesn't always guarantee entry to a show. To ensure entry to a show, you will need to purchase a ticket.

Note: Giving hitchhikers a ride contributes to your top supporter ranking in the same way tipping does.

Viewing Performances on StageIt

How do I view a show?

To view a show on StageIt, you must be logged into your StageIt account.

Go to the show page. If you have already purchased a ticket, the stream window will say “You Have A Ticket” (if you see “Get Ticket” instead, please make sure you are logged in).

The stream will begin at the show’s start time on this page. We suggest entering the show page a few minutes before start time.

In most cases the video will automatically start, however it sometimes requires refreshing the page or manually clicking play. Most playback issues can be fixed by refreshing the page.

Where can I see my upcoming shows?

1. Make sure you're logged in with your StageIt account.

2. Click on "Your Account" in the menu, then click "Shows you're going to".

3. From this page, click the "Go To Show" button for the show you're attending.

What devices can I view a show on?

StageIt currently supports viewing on computers and mobile devices (iOS / Android).

To view a performance on a TV we suggest using an HDMI cable from a computer, chromecasting your web browser window (for TVs that support this feature), AirPlaying from a computer, or Screen Mirroring from a phone.

How do I communicate with the Performer during a show?

On the right of the stream window, you can type messages for both the performer and other viewers to see.

How do I tip?

There are two ways to tip.

1. Click one of the preset amounts in the bottom left corner below the video stream.

2. Enter a custom amount and click the green “Tip” button.

Note: If you don’t have the desired amount of Notes (10 Notes = $1 USD) in your account, clicking the tip button will allow you to buy more Notes.

What is a top supporter prize?

Artists can choose to provide rewards to their top supporters. If you’re attending a show with an artist offering rewards, you can see the current top supporter prizes by scrolling down below the StageIt player. When you tip, you will see your ranking among other attendees near the bottom center of the StageIt player. Please note that once the show is over, all top supporter rankings are frozen, though you can still tip if you would like. Also, note that what you spent on the ticket plus tips contribute to your top supporter ranking.

Performing on StageIt

How can I become a Performer?

The “Become A Performer” option is available on the navigation bar, if you have not already requested to become one. Once you click this link, you’ll now be able to host your own shows.

Does it cost anything to perform on StageIt?

There is no cost to sign up as a performer, to create a show, or to perform. The earnings from the show (tickets + tips) are split 80% to the performer and 20% to StageIt. Performers keep all of their portion of the earnings and StageIt pays credit card and PayPal processing fees, royalties and all operating expenses for hosting the show.

What is a soundcheck and how do I create one?

Soundchecks allow performers to test their stream to ensure any issues are worked out before the actual show. Once you’ve upgraded your account to a performer account, you can create a soundcheck by navigating to Performer Tools >> Create a Soundcheck.

We strongly recommend that a soundcheck is performed before every show, and any time anything is changed in your setup (software or hardware).

Read here for further information on Soundchecking before your show.

How do I create a show?

Navigate to Performer Tools >> Create a Show.

Note: Make sure your account is upgraded to Performer.

How long can my show be?

All shows are 30 minutes, with the additional 20 minute encore (50 minute total showtime). Performers can decide to end their show any time during the first 30 minutes of the show or during the encore.

How do encores work?

After your show length clock runs to 00:00, the encore section will automatically begin. The performer does not need to do anything for the encore to start. Encore lasts for 20 minutes.

Note: In the event you are running out of time and need that extra 20 seconds to say thank you or good bye, or if you need an extra 1 or 2 minutes to finish the last song you started, you can now extend the encore by 5 minutes. This is only possible during the final 5 minutes of the encore and can only be done once.

What devices can I stream from?

StageIt supports streaming from a laptop/desktop computer (Mac or PC), and dedicated streaming devices (Tricaster, Teradek Cube, Sling Studio, etc.).

How do I perform a show from the in browser broadcaster?

1. Navigate to “Performer Tools” and click “Upcoming Shows”.

2. Find your next show, and click the green “Go To Stage” button.

3. Or scroll down to view your other upcoming shows, and click the green “Go To Stage” button.

4. Make sure Adobe Flash is enabled, and allow StageIt access to your mic and camera.

5. Click the green “Go Live” button to begin your show.

How do I perform a show from external software, such as OBS or Wirecast?

1. When creating your soundcheck or show, scroll down and go to the “Advanced Broadcasting” section.

2. Check the box that says “Use external streaming source (such as OBS, Wirecast, or Tricaster)” and click save at the bottom of the page.

3. Click the green “Go To Stage” button.

4. On this page you will be shown the stream URL and the stream key. Copy and paste these into your broadcasting software.

5. Click the green “Go To Stage” button.

6. Start streaming in your external broadcasting software, then click “Go Live” on StageIt to begin your stream. (please note, you will not see your stream preview on the website)

7. Once you are done with your stream, make sure to stop streaming in your broadcasting software, then click the “End Show” button on StageIt.

Can I play under someone else's name?

No, you cannot. Not only will you be in breach of the Broadcaster Agreement and Terms of Service but you may be running afoul of federal and state laws.

How do I send emails to my Fans?

There are two different types of email blasts you can send from StageIt. If you’d like to send a message to all of your followers before a show, here is how:

1. Once logged in, navigate to Performer Tools >> Upcoming shows

2. On this page, click the green “Email Followers” button

3. Enter a subject line and message, then click send

If you’d like to send an email to all viewers who watched a previous show, here is how to do that:

1. Once logged in, navigate to Performer Tools >> Previous Shows

2. One this page, find the show you’d like to email to, and click the green “Report” button

3. Click the green “Select All” link at the top left of your supporters

4. Scroll down and click the green “Email Selected Supporters” button

5. Enter a subject line and message, then click send

How do I get paid after performing a show?

In order to get paid as an artist, you will need to request a Cash Out. You can do this by navigating to Performer Tools >> Request Cash Out. Please note, a minimum account balance of 250 Notes ($25) is required to submit a Cash Out. Only artists can submit Cash Outs. You cannot submit a Cash Out as a viewer.

What types of payment options are available?

During the Cash Out process you have the option to receive a physical paper check, or a deposit to your PayPal account. If selecting the PayPal payment option, PayPal will deduct 2.9% of the income and an additional $.30 on each Cash Out.

How long does it take to receive payment?

After your Cash Out has been successfully submitted, payment will be sent within 10 business days. Please note, it can take an additional week or two for paper checks to arrive due to mailing delays. PayPal funds should be accessible in your account within a day of payment being deposited.

Do performers outside of the US need to fill out any tax forms for a Cash Out?

Yes, if you reside outside of the United States you will need to fill out and submit a W8 form in order to receive your funds.

Account Questions

How do I reset my password?

1. Click the “Sign in” link as you normally would.

2. Under the green “Sign in” button, click the forgot password link.

3. Enter the correct email address for your StageIt account.

4. You should then receive an email at this address to create a new password. Keep in mind, this can sometimes go to your spam or promotions folder.

How do I delete my account?

We're sorry to see you go! Here are the steps to delete your account:

1. When logged in, at the top right click your username.

2. Then click edit profile.

3. Then at the bottom right click "I'd like to delete my account".

How do I unsubscribe from your emails?

1. Once logged in, click your username in the top right corner.

2. Click the "Edit My Profile" link.

3. On the left under Account Settings, click "Notification Settings".

4. Uncheck the boxes you want to unsubscribe from, and click “Save Changes”.

Do showtimes display in my local time?

Showtimes display the time zone you've set on your profile. If you'd like to change this, here is how:

1. Once logged in, click on your username in the top right corner.

2. Then click the "Edit My Profile" link.

3. Under your email address, you can set your preferred time zone.

4. Click “Save” to confirm your new time zone setting.

By default if you are not logged into an account, the website will display all showtimes in Pacific Time.

I haven't gotten my top supporter prize, can you help me?

Unfortunately we don't have access to any prizes that artists give out. We suggest reaching out directly to the artist.

Can I get a refund?

If you feel you need a refund for some reason, please contact support@stageit.com and provide a detailed explanation for your refund request.

Troubleshooting for Common Issues

I have no video

Try refreshing your page. This fixes the problem most of the time.

If you still see the "Get Ticket" button, make sure you are logged into the account you purchased the ticket on.

My video is frozen

Try refreshing your page. If the video is constantly freezing, please click the “HD” button in the bottom right of the player and select one of the lower resolution options.

I have no audio

Make sure that the speaker icon in the bottom left of the video player does not have an “X” through it. If it does, clicking it should unmute the stream. Also, make sure that your own speakers are turned on.

Video says it is off air

This means that the performer is not currently broadcasting. It is normal to see this briefly at the beginning of any StageIt show as the performer is starting up their broadcast.

If you are seeing this during the show, it may mean the performer is having technical difficulties or has decided to end their show.

None of these solutions solved my problem

If you are still experiencing difficulties after trying the advice in this section, please right click the StageIt player and press “Troubleshoot Playback Issue” and select your issue that you are experiencing. Once you’ve done that, click “Create Issue ID”. Copy the code that is provided, and then email support@stageit.com including this code and a description of the issue.

Performer Tech

Do I need any special equipment to stream on StageIt?

No. Anyone can perform on StageIt using a laptop or desktop computer with a webcam and microphone. Many people use the built in webcam and microphone on their laptop to get started.

Can I use my USB microphone with StageIt?

Yes! After you have plugged in your USB microphone, make sure you select it under “Audio/Video Controls” in your StageIt show or soundcheck. If it does not appear, restarting your computer may solve the issue.

Can I use my professional audio setup on StageIt?

Yes! The easiest way to do this is to plug the output of your professional audio device into a single channel of a USB audio interface. Please make sure that it is plugged into the first audio input on the interface, as StageIt’s in browser broadcaster can only take in one input.

If you would like to perform in stereo, please consider using a program like OBS. You can see a guide for this in the second half of our “How To Soundcheck” page.

Can I use an external camera on StageIt?

Yes, most webcams will work easily with StageIt.

For other cameras, like DSLRs and camcorders, you will need to find a compatible capture card to connect to your computer and use that with a program like OBS. You can see a guide for using OBS with StageIt in the second half of our “How To Soundcheck” page.